CLINICAL TRIALS CONNECT PTY LTD ABN 56 125 958 705 ("CTC")
CTC recognizes the need for compliance with its obligations under the Privacy Act 1988 (C’wealth) and the Australian Privacy Principles prescribed under that Act (“the Privacy Act”), the Privacy and Data Protection Act 2014 (Vic), Privacy Act 1993 (NZ), Health Records Act 2001 (Vic), the Health Privacy Principles under Health Records Act 2001 (Vic) and the Human Tissue Act 1982 (Vic) (“the ancillary privacy provisions”) in relation to appropriate uses of personal information and general information handling practices. References to such statutes includes regulations and other instruments under such statutes and any consolidations, amendments, re-enactments or replacements of any of them.
Any information which has the ability to identify individuals will only be used for the purpose intended and where that intention involves or implies a need for confidentiality, that information will be treated having regard for that need unless otherwise required by law.
1.1 Collection of Personal Information
The personal information we collect by means of this website may include:
1.2 Collection of Web Statistics and Data
Email addresses provided by means of this site will only be used to respond to specific user registrations and will not be added to any mailing lists, nor disclosed to any other party without your knowledge, consent, or direction unless required by law.
The webserver supporting this website may automatically record non-personal click screen data. To the extent that any click screen data could make you identifiable, CTC will not attempt to identify you from click screen data unless required by law or to investigate improper activity in relation to the website or to assist in law enforcement.
The following click screen data is automatically recorded by the webserver for this website for statistical and system administration purposes only:
Cookies. CTC may also utilise cookies (a small computer storage file) provided by Google Inc. (“Google”) to help analyse how users use the CTC website. CTC may, from time to time, use Google Analytics services provided by Google which utilise cookies. To opt out of analysis by Google Analytics on the CTC website and other websites you should visit https://tools.google.com/dlpage/gaoptout.
2. USE AND DISCLOSURE
2.1 Use of Your Personal Information
Where CTC collects personal information from you by means of this website including, without limitation, the registration of your agreement to participate in / provide a clinical trial or, separately, uses that information to contact you in relation to a specific clinical trial in which you agree to participate, your registration or agreement will operate as a specific authority and privacy waiver enabling us to share your information with third parties. In addition to providing our services to you and carrying out your requests, we may use or disclose personal information that we collect about you for our business and as permitted by law. Such purposes include the following:
2.2 Disclosure of Your Personal Information
Where the Privacy Act permits it, CTC may disclose your personal information to third parties. Third parties that we may disclose your personal information to include:
3. STORAGE AND SECURITY
3.1 Holding and Protecting your Personal Information
CTC may hold your personal information in paper or other physical form, but it is generally stored electronically on CTC’s systems. Secure service providers may also hold the information for CTC. Your personal information is protected by various physical, electronic and procedural safeguards. Where a service provider holds your information, we require those service providers to adhere to our standards of security and confidentiality to ensure the continuing protection of your personal information.
4. ACCESS, CORRECTION AND REMOVAL
You have specific rights under Australian Law to request access to and correction of personal information CTC holds about you.
You can request access to the personal information CTC holds about you subject to certain exceptions under the Privacy Act. You are also entitled to specify how you wish to access your personal information, so long as this is reasonable and practicable. In order to access your personal information please do so via our contact us link or by email to firstname.lastname@example.org or by telephone +61 3 94645454.
Given that the information we will have is of a sensitive nature we will need to verify the identity of anyone requesting access to your personal information, so as to ensure that we do not provide that information to a person or people who do not have the right to access that information. In furtherance of this objective we ask that any requests for information be as specific as possible so that we can accommodate your request. We will usually provide you with access within thirty (30) days of a request but in some circumstances it may take longer.
Please note that under Australian law, CTC is entitled to refuse you access to your information in the following circumstances:
4.2 Correction and Removal
CTC takes every step that is reasonably practicable to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. To facilitate this, please let us know if any of your details change or in the event you wish your personal information to be removed from our database as the Privacy Act gives you the right to request correction or removal of the personal information we hold or if that personal information is incorrect. In order to do so please contact CTC via the contact us link or email us at email@example.com or by telephone on + 61 3 9464 5454.
In the event we do not agree to your request for correction or removal, we will give you notice of this outlining our reasons and what next steps you can take. You may also request us to associate a statement with that information to the effect that the information is inaccurate, out of date, incomplete, irrelevant or misleading so that it is apparent to any users of the information.
5. PRIVACY COMPLAINTS AND DISPUTES
The Privacy Act gives you the right to make a complaint if you believe CTC has not complied with any of its obligations arising under the Privacy Act or with the ancillary privacy provisions. If you believe this to be the case please contact CTC via our contact us link, or by email to firstname.lastname@example.org or telephone us on + 61 3 9464 5454.
If you submit a concern or complaint, CTC will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you require further information about privacy in Australia generally, please review the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
6. CHANGES TO PRIVACY POLICIES
This Policy may change over time based on changes to legislative requirements or changes to CTC’s business model or methods of operation. All such changes will be published on this website. This version is current as of 2015.
7. CONTACT US
Clinical Trials Connect Pty Ltd
PO Box 152
CARLTON SOUTH VIC 3053
+ 61 3 9464 5454
Revised November 2015